Frequently Asked Questions - Top 12 Customer Questions
Quick answers to help you shop with confidence and discover your next obsession at Savor Collective.
Ordering and Payment
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods. You'll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
Contact us immediately at savorcollective.inc@gmail.com if you need to modify or cancel your order. We process orders quickly, so reach out as soon as possible for the best chance of making changes.
Do you offer gift cards?
Yes! Gift cards are perfect for letting someone discover their next obsession. They're available in various amounts and can be used on any products across our collections.
Shipping and Delivery
Do you ship worldwide?
Yes! We ship worldwide to bring our smart finds and trending must-haves to customers everywhere. Shipping costs and delivery times vary by location and are calculated at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by location and shipping method selected. You'll receive tracking information once your order ships.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to track your package through the carrier's website. If you have trouble tracking, contact us at savorcollective.inc@gmail.com.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy from the date you receive your item. EU customers also have a 14-day right to cancel without providing a reason. Items must be unused, unworn, with original tags and packaging.
How do I start a return?
Email us at savorcollective.inc@gmail.com with your order number and reason for return. If the item is damaged, defective, or incorrect, include photos or video. We'll provide return authorization and shipping instructions once approved.
Who pays for return shipping?
We cover return shipping if the item is damaged, defective, or our error. For returns due to personal preference or ordering the wrong item, you're responsible for return shipping costs.
What about international returns?
International return policies may vary based on regional shipping rules, customs, and carrier availability. Additional return costs or duties may apply and are the customer's responsibility unless the product is defective. Contact us directly for specific instructions.
Products and Quality
What items can't be returned?
We don't accept returns for perishable goods, custom/personalized items, opened personal care products, hazardous materials, gift cards, or final sale items. Contact us if you're unsure about your item's eligibility.
How long do refunds take?
Once we receive and inspect your return, approved refunds are processed to your original payment method within 10 business days. It may take additional time for your bank to post the refund.
Still have questions?
Contact us at savorcollective.inc@gmail.com. We're here to help you discover products that will become your next obsession.
For consumer protection information, visit Consumer Affairs Canada or your local consumer protection agency.